We are Committed to Protecting your Privacy
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. Our Policy indicates the type of processes that may result in data being collected about you. Your use of this website and our social media gives us the right to collect that information.
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website and social media. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the General Data Protection Regulations (“GDPR”). All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
Your Internet browser has the in-built facility for storing small files- “cookies” – that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.
Google Adwords Conversion Tracking
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website, but we will not use any information that could identify those individuals.
Changes to this Policy
Please note that by sending your personal information to us you are explicitly consenting to the processing and transfer of such information in this way and as set out in our Policy there are other legitimate basis for processing your information. In addition to the information you submit to us via the site, we may collect information about visits to the site. We gather information on the relative popularity of each page, the average number of pages accessed by visitors, the number of emails sent or files downloaded, and the average time spent on the site. None of this information is linked back to you as an individual.
If any information with which you have provided us becomes inaccurate or out of date, or if you have any queries about this privacy statement, please contact us:
EAB Homes Ltd
1 Penington Road
Bucks HP9 1ET
This policy will explain how and why EAB Homes Ltd uses personal information from clients and other members of the public. Any references to “we”, “our” or “us” in this policy are referring to EAB Homes Ltd.
Through your use of this website we may collect information from you, when you request information from us or engage with our services, or as a result of your relationship with one or more of our employees or otherwise in the course of our business.
Where we refer to “your information” in this policy, are references to personal information that you provide to us or which we otherwise gather in the course of operating our business.
INFORMATION WE COLLECT AND HOLD ABOUT YOU
Members of the Public/Clients/New Home Owners and Any Other Individual
We will collect personal information about you when you contact us about our new homes or other services on offer to you (for example, your name, address, email contact details, telephone number).
We may also collect information about you and/or any other individuals you tell us about to continue to provide our services to you.
Where you are not a client/or home owner affiliated with us, and you are a consumer (i.e. you are not representing a business or organisation), we will only send you marketing communications by email or other electronic means with your consent. If you consent to receive email marketing from us, we will add your personal information (your name and email contact details) to our marketing database.
You can opt out of marketing communications by contacting us at firstname.lastname@example.org at any time to opt out, change your contact details or to update your communication preferences.
Visitors to our Website
We will collect personal information that you voluntarily provide to us via the website, if and when a form exists to do so. This information may include your contact details including name, address, email, telephone number and where you provide it, some categories of personal data for example, ethnic origin and religious beliefs.
People who contact us via LinkedIn
Where you contact us by sending us a private or direct message via LinkedIn, we may share this information with our staff (e.g. to respond or pass on information). We will not share messages with any other organisation without your prior consent.
Queries and Complaints
If you send a query or complaint to us, we will use the personal information you provide to us (e.g., your name and the name(s) of any other individuals involved) to process your query or complaint and respond to you. Where necessary or appropriate, we will share this information with relevant third parties such as our regulating bodies, the NHBC, LABC or other Warranty Provider, or tradesmen, suppliers, manufacturers or any other party involved in the resolution of your concern, as is appropriate.
HOW AND WHY WE USE YOUR INFORMATION
Under data protection law, we can only use your personal data if we have a proper reason for doing so, e.g.:
- to comply with our legal and regulatory obligations;
- for the performance of our business with you;
- for our legitimate interests or those of a third party; or
- where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
WHO WE SHARE YOUR INFORMATION WITH
We will not disclose any information you provide to any third parties other than:
- where you have given us consent to share the information;
- third parties relevant to the services that we provide. This may include, but is not limited to, counterparties to transactions or any other business (including individuals and companies acting for other parties), other professional service providers, regulators, law enforcement agencies, governmental institutions, tribunals and courts;
- third party agents/suppliers or contractors, in connection with the processing of your personal information for the purposes described in this policy. This may include, but is not limited to, IT and communications service providers. It may also include disclosures to our own advisers such as auditors and accountants and any external legal advisors which we may instruct from time to time;
- if we are under a legal or regulatory duty to disclose or share your personal information;
- should you apply for a position with us, we may disclose your personal information for the purposes of seeking references and confirmation of the details which you have provided.
We do not transfer the information you give us to countries outside the EEA, except where the international transfer is necessary in connection with the services we are providing to you. These transfers are subject to special rules under European and UK data protection law.
These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal data will be secure.
If you are outside the EEA, your information may be transferred outside the EEA to provide you with our services. By submitting your personal information to us in this way you agree to the transfer and processing of your information outside the EEA.
RETENTION OF PERSONAL INFORMATION AND SECURITY
Your personal information will be retained for as long as required:
- for the purposes for which the personal information was collected;
- to establish or defend legal rights or obligations or to satisfy any reporting or accounting obligations; and/or
- as required by data protection laws and any other applicable laws or regulatory requirements.
We will ensure that the personal information that we hold is subject to appropriate security measures.
Under certain circumstances you have the following rights in respect of the personal information about you that we process:
- the right to access and port personal information;
- the right to rectify personal information;
- the right to restrict the use of personal information;
- the right to request that personal information is erased;
- the right to object to processing of personal information; and
- the right to ask us to transfer your personal information to another person or organisation.
If you have given your consent to us processing your personal information (for example, consent to receive information about our services, homes, events and any other material), you have the right to withdraw your consent at any time. To withdraw your consent, please contact email@example.com.
Once we have received notification that you have withdrawn your consent, we will no longer process your personal information and, subject to our retention policy, we will dispose of your data securely.
CHANGES TO THIS POLICY
We may change this policy from time to time by updating this page. You should check this policy from time to time to ensure you are happy with any changes.
HOW TO CONTACT US
EAB Homes Ltd
1 Penington Road
Bucks HP9 1ET
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.